FAQ

Order
General
Luxe Goodies Club
Charges/Fees
Delivery / Shipping
Social Network Sites


Order

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Q : How early do I need to place an order for any services?
A : Please place an order within a minimum of:

(i) fourteen (14) calendar days prior to the event date for any individual party item, including professional photography service, pinata, hampers, gift sets & gift-wrapping service.

(ii) twenty-one (21) calendar days prior to the event date for any promotional party package, party planning service and catering service;

(iii) thirty (30) calendar days prior to the event date for all handmade/customised party items;

(iv) thirty (30) calendar days prior to the wedding date for all handmade/customised wedding favours or wedding stationery;

(v) six (6) months prior to the wedding date for wedding planning service,

unless otherwise agreed by us or stated in the respective marketing literature related to each type of service / promotion, in order to ensure that we have sufficient time to make preparations for the event as per each customer’s request.

A surcharge is applicable for any order made within a period that is shorter than as stipulated herein.
 

General

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Q : Do you have a shop?
A : Our business is online-based and we do not have a physical shop at the moment.

We would e-mail / PM you on Facebook if you'd like to see photos and get details of party items / party supplies that we provide.
 

Luxe Goodies Club

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Q : Does Party People have any loyalty programme for regular clients?
A : Yes, we do and it's called Luxe Goodies Club.

All you have to do is fill up the Luxe Goodies Club Membership Registration Form available online at our website or e-mail us to register and start to enjoy the exclusive privileges. Registration fee is RM20.00 only for 2 years membership, which is renewable at RM5.00 only per year.
 

Charges/Fees

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Q : How much is the average price for a birthday party for 30 pax?
A : Our price varies from one birthday party to another, as we only provide party items based on each client's budget & party needs as well as other factors such as the time that we have to prepare for the party after an order is confirmed and the types of party items that we need to provide. We have organised birthday parties with a price range from RM4** to RM4*,***.

The average price range for a birthday party is roughly RM1000 - RM3500.

 
Q : How much does Party People charge for party planning service such as for a birthday party?
A : The party planner fee for party planning services is 20% of the total bill amount or a minimum of RM400 if 20% of the total bill amount is less than RM400. This is already incorporated in the total price for the party items.

The party planner fee includes but is not limited to:

* Ideas and suggestions for the party theme, decoration and all other party items;

* Time, skills & effort on the planning & preparation before and on the party date;

* Arrangements made with the relevant authorities and parties for any licences / permits required, for the use / rental of the party venue, birthday cake, / any other type of dessert or food / drinks supply / catering service, clothing / costume & accessories, makeup, clown, magician, singer / band / other types of entertainers & party games, or for any other types of party items requested (if any);

* Communication (inclusive of telephone call, SMS, fax & e-mail) in coordinating the party preparation with the relevant parties;

* Transportation charges (inclusive of public transportation, commercial flight, petrol, toll & parking) in coordinating the party preparation with the relevant parties, sourcing for materials & party items and delivery of all party items to the party venue;

* Courier, shipping and other postal charges in getting the party items (if any)

* Party crew
 
Q : How much does Party People charge for goodie bags?
A : The price starts from RM6.00 for basic goodie bags and RM12 for premium goodie bags and vary depending on the type, design, fillers (content) and number of goodie bags ordered. There are 3 types of basic goodie bags and 3 types of premium goodie bags.

Our goodie bags are suitable for birthday parties, weddings or any other types of events.

We also cater to certain specifications that each client require for each goodie bags such as party theme, colour scheme, age group, gender, guest categories, types of fillers, etc.
 

Delivery / Shipping

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Q : Does Party People charge for delivery/shipping of party items?
A : Yes, we do. Delivery charge of party items to any venues within Klang Valley is RM20.00 - RM50.00 for each order.

Delivery charge of party items to any venues outside of Klang Valley is RM0.50 per km.

Shipping charge (using ordinary post) of party items to any venues outside of Klang Valley within Malaysia is RM10.00 per kg.

Standard courier charges apply for shipping of party items via courier service to any venues.
 

Social Network Sites

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Q : Is Party People on any social network sites?
A : Yes, we are on Facebook. Our Facebook page is: http;//www.facebook.com/partypeoplevents, which we check and update frequently.
 

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